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Help/FAQ

 

How can I pay for my goods?

Inkandtonerstore.com.au allows you to pay for your goods in many convenient ways,
including:
  • Credit card – Visa, Mastercard, American Express and Diners Club

  • Direct Deposit

  • Paypal

For more information about our credit card security policy, click here.

What are your shipping costs?

  • Inkandtonerstore.com.au only charges shipping costs when a customer has an order of less than $40. In this case we charge a flat rate of $6.95 + GST.

  • For more information about our deliveries, click here.

How long do your deliveries take?

  • The time taken for your delivery will depend on the location it is being sent to and the type of product being ordered. Note that in the large majority of cases ink and toner cartridge orders, that are made by 3pm, will be delivered to metropolitan areas the next day.

  • This is covered in our delivery information page which can be accessed by clicking here.

How do I know my credit card information is secure?

  • Inkandtonerstore.com.au uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

  • For more information about eWay and our credit card security policy, please click here.

What happens with faulty or incorrectly delivered goods?

  • While we have complete confidence in the quality of the goods that we sell, and also the companies that we use to send them to you, there may be issues with faulty products or incorrect deliveries in a minor number of instances. Where goods are found to be faulty, or are not as you ordered, they will certainly be replaced.
  • For more information about refunds and returns, click here.

What does ‘Cartridge / Product Yield’ mean?

Ink and Toner Cartridges

In the case of ink and toner cartridges this refers to the expected amount of pages you should be able to print from your cartridge. This measure is standardised and tested by the supplier. 
Note that this is usually based on an expected page coverage of 5%, meaning that it will vary based on the type of printing you are undertaking (eg. if you are printing photos it is unlikely that you will achieve the expected yield from your cartridge).

Other Products

This will depend on the type of products, but it will generally refer to the capacity of the specific product in relation to its intended purpose (eg. available memory storage).

How accurate is your stock information?

  • Inkandtonerstore.com.au attempts to update its stock information daily (every business day), so we are very confident that if a product is showing in stock then it will be available.

  • From time to time stock levels may be depleted during the day and hence a product may not be available for order. If this is the case we will contact you and discuss the best course of action for you (refund, backorder etc).

Original Equipment Manufacturer (OEM) v Compatible v Remanufactured?

  • OEM Cartridge - An Original Equipment Manufacturer (OEM) cartridge is exactly that – it is a cartridge made by the company that produces the printing device. For example, if you own a Canon printer, then the Canon brand is the OEM cartridge for your printer.

  • Compatible Cartridge - A compatible toner cartridge is made by a third party manufacturer, is made up of all new compatible parts and it has a similar quality to an OEM cartridge. The Penrite brand is an example of a compatible cartridge.

  • Remanufactured Cartridge - A remanufactured cartridge is when a manufacturer takes an original OEM cartridge, dismantles it, tests and replaces any worn parts, fills it with toner and re-assembles it for sale.

How long do printer cartridges last without use and how should they be stored?

  • The length of time your cartridge will last will depend on how you store it, although the general expectation is around two years.

  • It is important to store your cartridge in its original packing and to also ensure that it is not exposed to direct sunlight. Also, it is desirable to store it at room temperature, otherwise you run the risk that the ink will begin to harden (inkjet cartridges) if there is exposure to higher temperatures.

How do I know when my order has been processed successfully?

There are two ways you are able to confirm that your order has processed successfully.
Firstly, you should receive a confirmation email from us that will detail information such as:
  • Item purchase

  • Payment method

  • Amount charged to your credit card

  • Billing / shipping information

Also, if you are an account holder at Inkandtonerstore.com.au, you can also logon to your account and check your order history.

How do you protect my privacy?

  • Inkandtonerstore.com.au has a detailed privacy policy on the site. For more information about this, please click here.

Do you have a cartridge recycling program?

  • Not at this point, however we are planning to look into this issue in the near future.